Anyway, miraculously!, for some strange reason, we still have internet connectivity. While I understand it is possible for the voice part of the line to be broken but the ADSL part to work, it seems wrong somehow. And I'm expecting at any minute for the ADSL to die as well (maybe if an overenthusiastic BT engineer decides to try "rebooting" the line but doesn't do it properly?). So if you don't hear from me for the next n days, that'll be why.
Did I already say argh? Argh!