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Mark 1, Kingston Council 0 - helen-louise
baratron
baratron
Mark 1, Kingston Council 0
On Monday I went to see Mark the Disability Services Manager so that he could ring Kingston Council and give them a thorough LARTing for the incredibly rude letter they sent me. The first thing we ascertained was that the person who'd signed the letter had not, in fact, read it – she sounded somewhat dismayed when I read the letter out to her. She passed us on to the colleague who had actually written it, who turned out to be possibly the most clueless about disability individual I have encountered in a while. Her opening gambit was “Lots of people have allergies”, thus revealing that she had not, in fact, READ my form or doctor's letter properly. Duh.

So Mark launched his TALK attack, which as I have previously noted rivals only my mother for sheer ability to speak non-stop without drawing breath or letting the enemy get a word in edgeways. (If real life was indeed an RPG, then the TALK attack would make the enemy miss 3 turns, get confused and possibly fall asleep.) When she asked what I did want in the way of support, he started saying “Well, it is not up to me as the Disability Services Manager or for the student herself to decide what she needs, that is the job of the independent Access Centre, but in cases of students with similar disabilities they have required...” + $long_list. Honestly, I think he talked for 6 minutes continuously without pausing to breathe. Finally, having beaten her into a grudging state of “I'll think about it and call you back”, he told her “By the way, I'm blind, so it might take me a bit longer to access the documents than a sighted person”. And you could hear the silence at the other end as she realised she had unbeknowingly been talking to a highly intelligent and articulate disabled person all that time, without putting on her special “talking to the disabilified” voice, and her brain exploded.

On Tuesday the woman's manager phoned Mark back and was slightly apologetic – apparently once the idiot had referred my case to her, she agreed to the funding straight away. So I have an appointment at an Access Centre on 2nd December. I shall not be terribly excited until I have the letter from the council confirming the funding in my hand, but it's a good start.

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Current Mood: okay okay

12 comments or Leave a comment
Comments
jinian From: jinian Date: 5th November 2008 16:09 (UTC) (Link)
Ha! Go, Mark.
lovingboth From: lovingboth Date: 5th November 2008 16:44 (UTC) (Link)
Hah! Yay! Looking forward to the letter in your hand!
From: kshandra Date: 5th November 2008 17:21 (UTC) (Link)
Oh, I needed to see someone getting so thoroughly PWN3D this morning.
barakta From: barakta Date: 5th November 2008 17:25 (UTC) (Link)
Hahaha yes - some LEA people are fine and good, and others as you see are complete numpty divots.

Sometimes it does take phoning them to beat clue into them which is stupid cos they have forms which they should read damnit. Yay for Mark.

I've seen the people talking to Phil and then getting a shock when he's explained he's blind and might need to use his recorder or get me to read data off notes for him ;)
hobbitbabe From: hobbitbabe Date: 5th November 2008 17:31 (UTC) (Link)
Oh, that is the best news I have heard in ... about twelve hours. I'm so glad Mark is on your side.
thekumquat From: thekumquat Date: 5th November 2008 17:41 (UTC) (Link)
Go Mark!
And at least numpty's manager has some clue...
mjl From: mjl Date: 5th November 2008 17:49 (UTC) (Link)
Glad to hear it. It is at least something that the manager apparently recognised that her underling had screwed it up and sorted it out, rather than just getting defensive and making things difficult.
kyte From: kyte Date: 5th November 2008 17:49 (UTC) (Link)
Yay for sense being seen. (If you'll excuse the visual allusion!)
From: fluffymormegil Date: 5th November 2008 19:00 (UTC) (Link)
Mark is made of WIN and AWESOME.
redbird From: redbird Date: 6th November 2008 00:08 (UTC) (Link)
Go Mark! I hope things go well, smoothly, and quickly from here on out.
boxofdelights From: boxofdelights Date: 6th November 2008 05:32 (UTC) (Link)
Good to hear. Yay Mark!
taimatsu From: taimatsu Date: 6th November 2008 22:26 (UTC) (Link)
Enormous cheering from over here :)
12 comments or Leave a comment