?

Log in

No account? Create an account
and even more stress - helen-louise
baratron
baratron
and even more stress
My neighbour, at business address 242A, is trying to change energy supplier from EDF to Scottish Power.
I, at residential address 242, am not trying to change energy supplier.
EDF think that I am and that they're not. And I have to get this sorted out a.s.a.p. before we get cut off (and they get billed twice).
Argh!

How difficult is it to understand the difference between 242 and 242A?

Tags: ,
Current Mood: irritated irritated

8 comments or Leave a comment
Comments
syllopsium From: syllopsium Date: 10th June 2009 15:16 (UTC) (Link)
It's very unlikely that you'll get cut off. More likely is that your neighbour will have mild billing hassles.

Still, if you stick the documentation in an envelope with 'phone them up and fix this please' on the front, and stick it in the letterbox it should get sorted out..
baratron From: baratron Date: 10th June 2009 15:44 (UTC) (Link)
It transpires that the error is with the National Grid database, where my electricity supply number is registered with an address that does not exist. (242 lower floor instead of plain old 242).

EDF and Scottish Power are now playing the "pass the buck" game. So I told EDF on a call that was being recorded that as far as I'm concerned, I'm their customer so it's for them to sort out, and I did not consent to the transfer of my account. Siiigh.
artremis From: artremis Date: 10th June 2009 15:22 (UTC) (Link)
GGGRRR!

But that explantion is better than the deliberate fraud option you were suspecting
baratron From: baratron Date: 10th June 2009 15:44 (UTC) (Link)
Incompetence is better than malice? I suppose so.

Much more stress for us to sort out, though.
softfruit From: softfruit Date: 10th June 2009 17:30 (UTC) (Link)
When I moved in to 7E I had a normal gas bill three months later for 7E and a huuuuuuge £800 one for Flat E, number 7, covering all the gas used since the meter was installed in the flat at the time of the property being, erm, flatted.

It got as far as a phone call where I invited the gas company to come round and disconnect the one address for non-payment while ensuring that the other still had a gas supply "as I will really enjoy watching you manage that".

So - apparently, very hard indeed, and you'd best deploy industrial grade sarcasm in all your dealings with gas suppliers.
treacle_well From: treacle_well Date: 10th June 2009 17:39 (UTC) (Link)
I hear you. I'm 6A and my neighbor is 6, and it causes confusion sometimes. (My cable supplier, for example, doesn't seem to have any way to put street addresses that are number-letter combos into their system except by something like "6 Anyoldroad Street, Apt. A" And that's just not right.

Also, when ordering delivery I have to be very clear that it is 6A not 68.

Most annoying.
anansi133 From: anansi133 Date: 10th June 2009 22:47 (UTC) (Link)
In the context of this particular cock-up, can you say that you're in 242B? It's not like there's anyone else using B at that address...

I've run into something like this: the common assumption is that the letter has been omitted. If they had been 242B, there would be less jumping to conclusions about where was A.

I've also lived at fractional addresses, 801 1/2 for example. I ended up being billed for my garbage and the garbage of the people who lived at 801. Same kind of stupidity.
rhialto From: rhialto Date: 12th June 2009 18:20 (UTC) (Link)
You'd think that British companies would be used to all sorts of strange addresses and address formats. Examples of addresses that I've seen are ones that include many geographical entities in between the street name and the town, or a street name and no number, or a name of the house and no street... all apparently as official addresses.
8 comments or Leave a comment